Everyone! The follow-up phase of facilitation is often neglected yet easy to implement if you know what to do.
It can be as simple as providing accurate documentation of the event, meeting with your client to debrief and identify next steps, and tracking the progress of subsequent activities.
The why of follow-up, when follow-up might occur, who do you follow-up with, and how you follow-up
Two samples of follow-up activities
Useful for both the external and internal facilitator